Pollydot for customers – how it works

1. Posting an ad

  • Posting an ad is free.
  • You clearly describe what you need and how much you are willing to pay for it.

2. Payment & security

  • You pay the agreed amount upfront to Pollydot.
  • The money is securely held by Pollydot until the ad is completed correctly.
  • The payment is never sent directly to the handyman.
  • This ensures you only pay for properly completed work.

3. Handyman proposals

  • Pollydot proposes suitable handymans based on your ad and location.
  • You decide who you want to work with.
  • If no one responds within the agreed time, the ad automatically expires.

4. Cancelling an ad

  • Within 24 hours after posting: free cancellation, full refund.
  • After a handyman has been assigned:
    • Pollydot only retains the fixed platform commission.
    • The handyman receives a small reservation fee.
    • The remaining amount is refunded to you.

5. Ad execution

  • Date and time are agreed directly with the handyman.
  • The price is all-in: no hidden costs or surprises afterwards.
  • Additional work is only carried out with your explicit approval.

6. Approval & payment release

  • After completion, you approve the ad via Pollydot.
  • Once approved, the handyman is paid by Pollydot.
  • If you do not respond within 24 hours, the payment is automatically released.

7. Customer protection

  • Was the ad not completed or poorly executed?
  • Then (part of) the payment will not be released.
  • Pollydot reviews the situation and makes a fair decision for both parties.
  • Your money remains protected until the ad is completed correctly.

8. Reviews

After completion, both parties can leave a review.
This helps keep the platform reliable and transparent.

9. What is not allowed

  • Sharing contact details before the ad is confirmed.
  • Payments outside of Pollydot.
  • Making agreements outside the platform.

These rules exist to protect all users.

10. Everything goes through Pollydot

Pollydot is the only official channel for:

  • payments
  • approvals
  • disputes
  • support

This prevents misunderstandings and issues.

11. Support & disputes

Questions or problems?
Contact Pollydot.
In case of a dispute, we mediate and make the final decision.

Why this is better than other platforms

  • No subscription fees.
  • No upfront payments to strangers.
  • You stay in control.
  • You only pay for good work.