Frequently asked questions.

1. How does Pollydot work?

You post an ad on the platform and set the price you are willing to pay. Up to 5 suitable handymen will be selected who can respond to your ad. Based on their profile and reviews, you choose who you want to work with. After your selection, the ad is confirmed and carried out.

2. Why do I pay immediately when posting an ad?

You pay immediately so your ad is taken seriously and can be handled without delay. Your payment is securely held by Pollydot and only released after the ad has been completed and approved by you. This ensures full control and a smooth process.

3. What happens to my payment?

Your payment is held by Pollydot and only released after the ad has been completed and approved by you. If you do not respond within 24 hours after completion, Pollydot may consider the ad approved and release the payment to keep the process moving efficiently.

4. How do I choose a handyman?

You will receive responses from up to 5 handymen. You can review their profiles and ratings, and then choose who will carry out the ad. If no choice is made within the given time, Pollydot may automatically assign a handyman to ensure your ad is completed without delay.

5. Can I cancel my ad?

Yes, you can cancel an ad. Within 24 hours after placing the ad, cancellation is free of charge, provided no final ad has taken place. After final ad, costs may apply depending on the situation.

6. What happens if the handyman does not show up?

If the handyman does not show up without a valid reason, you will receive a full refund.

7. Can the price change afterwards?

No, the price you set when posting the ad is the price you pay. No additional costs will be added afterwards.

8. What happens if there is a problem or dispute?

Pollydot reviews the situation based on all available information and makes a decision that fits the circumstances.

9. How do reviews work?

After the ad has been completed, you can leave a review about the handyman. This review will be visible to other users and helps them make better decisions. Handymen can also leave a review about you as a customer, creating a transparent and reliable system. Pollydot reviews and verifies the authenticity of feedback and may modify, remove, or hide reviews in cases of misuse or incorrect information.